AWS Support: Comparison of Plans and What They Offer

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AWS Support Plans are designed to provide customers with the AWS resources they need to be successful. AWS offers four different plans, so it can be challenging to determine which support plan is best for your organization.

Despite the size of your organization or sector you work in, Amazon Web Services enables you to go faster and concentrate on core functions in the cloud. That also opens up a world of possibilities for time savings. As a result, AWS aims to help its clients succeed throughout their cloud experience while dealing with any necessary inquiries.

This implies that you’ll be handling inquiries about how to use AWS, assisting with configurations, breaking down the problems and fixing them, addressing best practices queries, and more. And for us to do so, Amazon has four Support programs that allow troubleshooting problems while lowering costs and employing AWS services correctly.

In this blog post, we will compare and contrast the different AWS Support Plans so that you can make an informed decision about which plan is right for you.

Different Types of AWS Support Plans

AWS Support Plans

An AWS Support Plan is a subscription service that provides access to tools, resources, and support personnel who can help you use AWS products and services more effectively.

Accordingly, there are four types of AWS Support Plans: Basic, Developer, Business, and Enterprise. But what makes them different, and what do they offer to the customers?

Below, we have comprehensively compared the four types of Amazon Web Services Support Plans.

Basic Support Plan

With the Basic Support Plan, each customer automatically gains it for free.

Generally, it is designed for AWS customers who need access to tools and resources but do not require 24/365 support.

With the Basic Support Plan, you will have access to:

  • Documentation and tutorials: Starting may be overwhelming, so you can always check out the documentation and tutorials they will provide for easy access and use.
  • Community forums and customer service: The Basic Support Plan allows you to have around-the-clock access to customer service, support forums, and communities. With Basic Support, your organization may contact AWS to ask billing questions or increase service limits. 
  • AWS Personal Health Dashboard: The great thing about the Basic Support Plan is that it offers a personalized view of your AWS services’ health. It also provides alerts and remediation guidance if your AWS resources are affected.
  • AWS Trusted Advisor: You will also have access to a limited number of AWS Trusted Advisor checks and guidance for provisioning your AWS resources, depending on best practices. This allows for increasing performance and improving security. 

Developer Support Plan

The Developer Support Plan also includes the benefits that the basic plan offers. The difference is it has plus 24/365 access to support personnel.

Generally, in terms of pricing, the Developer Support Plan is the cheapest compared to the Business and Enterprise.

In addition to the features of the Basic Support Plan, the Developer Support Plan also provides the following features:

  • One-on-one technical support via telephone and chat
  • Service limit increase requests: You can contact AWS to request an increase in your service limits
  • Customer-side diagnostic tools: You will gain access to tools that will be handy whenever needed.
  • Best practice guides: It will provide you with building-block architecture support that involves guidance on using AWS offerings, features, and numerous services.
  • AWS Trusted Advisor: With the Developer Support Plan, you will have Unlimited AWS Trusted Advisor checks with guidance for provisioning your AWS resources.

Business Support Plan

The Business Support Plan is designed for AWS customers who need production support.

So, when customers start running production workloads on Amazon Web Services, they should advance to availing and using the Business Support plan. This tier includes everything offered by the previous ones.

The good thing about this is that Trusted Advisor will open up the complete checks for your AWS account. Thus, you will obtain direct phone access to the AWS support team that provides a four-hour response time depending on the service-level agreement.

The features of the Business Support Plan provide:

  • Technical account manager
  • Service Level Agreement (SLA) for AWS Support response times 
  • Limited support regarding third-party software 
  • Use-case guidance for identifying AWS offerings, features, and services: These can help satisfy your organization’s specific requirements
  • AWS Trusted Advisor: All checks offered are already included.

Enterprise Support Plan

Last but not least, the Enterprise Support Plan is designed for AWS customers who need enterprise-level support. Technically, It includes all the features of the Business Support Plan.

But in addition to the features of the first three business plans, the Enterprise Support Plan provides:

  • TAM (Technical Account Manager): In the enterprise support plan, you will access a 15-minute response time for critical workloads.
  • AWS Technical Account Manager: A single point of contact for your AWS account who will get to know your AWS environment and usage patterns
  • Executive business review: This will let you gain annual meetings between you and your AWS technical account manager to review your AWS account health and usage patterns.
  • Application architecture guidance: This will serve as a consultative relationship for supporting your organization’s specific use cases or apps.
  • Infrastructure event management: This allows a better understanding of the company’s use cases and offers appropriate architectural and scaling guidance.

What is the ideal option among the AWS Support Plans

After knowing all the different types of support plan and what it offers, you might wonder what you’ll be getting. Luckily, you can research how to choose the ideal option for your AWS support plan.

All AWS customers have different needs. And so, the answer to this question will depend on various factors such as:

  • AWS services you are using
  • How you are using AWS
  • The size of your company or organization
  • Your company’s growth rate
  • Your company’s development stage

Moreover, you would always have to consider your finances. AWS was created to help you reduce cost, which is why it is best to do your research on how to achieve AWS cost optimisation to ensure you’re getting value for money.

FAQs

Q: What is AWS Support?

A: AWS Support is a combination of tools, technologies, employees, and programs that proactively help your organization optimize performance, cut down costs, and apply innovations at a faster pace.

Q: What are the different types of AWS Support Plans?

A: The four types of AWS Support Plans are Basic Support, Developer Support, Business Support, and Enterprise Support.

Q: What is the ideal AWS Support Plan for my company?

A: The ideal AWS Support Plan for your company depends on various factors such as the AWS services you are using, how you are using AWS, the size of your company or organization, your company’s growth rate, and your company’s development stage.

Q: What does AWS Support include?

A: AWS Support includes a technical account manager, service level agreement (SLA) for AWS Support response times, limited support for third-party software, and use-case guidance for identifying AWS offerings, features, and services.

Conclusion

AWS Support is a vital part of AWS that offers an efficient combination of tools, technologies, employees, and programs that proactively help your organization optimize performance, cut down costs, and apply innovations at a faster pace. Now that you understand that there are four types of AWS Support Plans, each with its own set of benefits and limitations, it is important to select one that matches your needs.

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